Common Inquiries
Everything you need to know about your new ritual, from formulation science to regional shipping.
General Questions
What makes DermaLogic formulations unique?
Our products are engineered using precise environmental and lifestyle data. We don't believe in universal skincare; instead, we bridge clinical science with your personal rhythm to ensure high-performance results that evolve with you.
Are your products suitable for sensitive skin?
Yes. Every formulation is crafted with bio-available ingredients selected for their efficacy and biocompatibility. Our personalized assessment ensures that your specific sensitivities are accounted for in your custom regimen.
How often should I update my skin assessment?
We recommend updating your profile seasonally or whenever you experience a major lifestyle change. Our subscription models include monthly check-ins to ensure your formula remains optimized for your current environment.
Where is DermaLogic based?
Our research lab and flagship office are located in San Francisco, California. We coordinate with dermatological experts globally to bring clinical-grade precision to your doorstep.
Product Specifics
How do I know which formulation is right for my skin?
We recommend starting with our digital skin assessment. It analyzes your lifestyle and environment to match you with a precise molecular weight and potency. For deeper analysis, our subscription includes a monthly specialist consultation.
Are DermaLogic products safe for sensitive skin?
Yes. Our methodical approach ensures that even high-potency actives are delivered via bio-available systems that respect the skin barrier. If you have hyper-sensitivity, your personalized assessment will prioritize calming agents.
What does 'molecularly tailored' mean?
It refers to how we select ingredients based on their ability to penetrate specific layers of your skin. By adjusting molecular weight, we ensure that active compounds reach their intended target without causing surface irritation.
Should I use my formulation alongside other brands?
While our kits are designed as a complete methodical ritual, you can integrate them. However, we advise against mixing high-potency actives from multiple brands simultaneously to avoid over-stimulating the skin.
Shipping & Returns
What are your shipping rates and timelines?
We offer complimentary standard shipping on all orders over $75. Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for a flat rate of $15, with a 1-2 business day timeline.
Do you ship internationally?
Currently, DermaLogic ships to the United States, Canada, and select European countries. International shipping rates and duties are calculated at checkout based on your specific location and local import regulations.
What is your return policy?
We accept returns of unopened products within 30 days of purchase for a full refund. For opened skincare products, we offer a store credit if the product is returned within 14 days, as we understand that skin reactions can sometimes occur.
How do I initiate a return?
To start a return, please visit our online portal and enter your order number and email address. Once approved, you will receive a prepaid shipping label via email to send your items back to our lab for processing.